Automotive General Sales Manager job at Hardin Automotive Group. Anaheim, CA. Job Description The General Sales Manager is expected to: Protect the legal, financial, and moral well-being of the dealership; Oversee, manage, and direct all operations of the automotive sales and e-commerce departments to achieve maximum production and company objectives, while controlling expenses, managing inventory, obtaining profit objectives, and achieving customer service benchmarks; Support and mentor employees to ensure their success; Seek ways to improve business operations and customer service efficiencies. 1. Maximize productivity, customer service, and profitability. Manage the sales department to meet sales goals, customer satisfaction standards, and profitability targets. Ensure adherence to the sales process to achieve vehicle sales. Oversee the operational effectiveness of the sales department to maximize lead generation and comply with franchise standards. Stay current on customer buying trends to improve market position. 2. Management Reporting and Expense Control. Prepare, monitor, evaluate, and communicate strategic reports on sales and profitability. Assess market conditions to optimize dealership investment. 3. Develop Employees. Recruit, hire, train, and manage qualified team members. Maintain clear job descriptions and communicate expectations. Foster a supportive, team-oriented, and creative work environment. Enforce dealership policies and conduct annual performance reviews. 4. Operate with integrity: Uphold the highest ethical standards. Set a professional example with a positive attitude and neat, safe work environment. Address customer complaints and resolutions effectively. #J-18808-Ljbffr Hardin Automotive Group
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